Airports shut down, trains stopped and offices and roads closed but once again Invicta Telecare staff rallied round and made it into work against all the odds to keep a lifesaving service up and running.
Whilst the rest of the county came to a grinding halt under a blanket of snow staff went to extreme lengths to get into work. Based in Kent, Invicta Telecare was actually worst hit than most areas with snowfalls of over 40cms.
Part of Circle Anglia – one of the UK’s leading providers of affordable housing - Invicta Telecare provides a comprehensive range of Telecare services to over 94,000 homes enabling vulnerable people, both young and old, to live safely, happily and independently in their own home. Staff at three monitoring centres respond to emergency calls triggered by an alarm activated in peoples home.
Wendy Turner, Head of Invicta Telecare, said: “Despite the treacherous weather conditions the determination of our staff to make sure there were enough people to keep our service running never ceases to amaze me. Lack of transport was no obstacle as staff often walked for over two hours in snow, knee deep and in temperatures well below freezing.
“We even had calls from the ambulance service who were stuck in the snow asking us to help. We rang people on their behalf who were very distressed waiting to be taken to hospital for emergency treatment and offered them comfort and reassurance.”
Fortunately this year Invicta had planned ahead and saw an opportunity to arrange for staff to handle calls from home. This is the first time this has been put into operation and proved to be really successful.
Another important service is Invicta Telecare’s out of hours call handling on behalf of sheltered schemes, housing associations and local authorities. As many organisations were unable to cope due to lack of staff, Invicta Telecare stepped in and managed their calls as hundreds of people rang to report emergency repairs or asking for help owing to the adverse weather.
Whilst the rest of the county came to a grinding halt under a blanket of snow staff went to extreme lengths to get into work. Based in Kent, Invicta Telecare was actually worst hit than most areas with snowfalls of over 40cms.
Part of Circle Anglia – one of the UK’s leading providers of affordable housing - Invicta Telecare provides a comprehensive range of Telecare services to over 94,000 homes enabling vulnerable people, both young and old, to live safely, happily and independently in their own home. Staff at three monitoring centres respond to emergency calls triggered by an alarm activated in peoples home.
Wendy Turner, Head of Invicta Telecare, said: “Despite the treacherous weather conditions the determination of our staff to make sure there were enough people to keep our service running never ceases to amaze me. Lack of transport was no obstacle as staff often walked for over two hours in snow, knee deep and in temperatures well below freezing.
“We even had calls from the ambulance service who were stuck in the snow asking us to help. We rang people on their behalf who were very distressed waiting to be taken to hospital for emergency treatment and offered them comfort and reassurance.”
Fortunately this year Invicta had planned ahead and saw an opportunity to arrange for staff to handle calls from home. This is the first time this has been put into operation and proved to be really successful.
Another important service is Invicta Telecare’s out of hours call handling on behalf of sheltered schemes, housing associations and local authorities. As many organisations were unable to cope due to lack of staff, Invicta Telecare stepped in and managed their calls as hundreds of people rang to report emergency repairs or asking for help owing to the adverse weather.
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