A COMMUNITY lifeline, which helps thousands in South Derbyshire to live as independently as possible, has received a national good practice award.
The Careline community alarm system is a round-the-clock service manned by professionals from South Derbyshire District Council.
It has now achieved the Telecare Services Association (TSA) Code of Practice accreditation, a benchmark for emergency response service providers.
The Telecare service was inspected in three areas, including call handling, equipment installation and mobile response.
Assessors were impressed with how staff carried out their duties and the commitment shown to residents.
Councillor John Lemmon, chairman of housing and community services at South Derbyshire District Council, said: “This is fantastic news for the team as the TSA sets the highest possible standard and encourages best practice.
“The accreditation demonstrates that we are providing a first-rate service for the many people we serve in the district and is a reassurance for our customers to know that we meet the grade and are one of the very best.
“I am very grateful for all the hard work and dedication of the staff for making this possible.”
There are currently 1,861 Careline connections in South Derbyshire.
The service, which is celebrating its 25th anniversary, is available to anyone who wants to feel safer and more independent in his or her own home.
Those needing help or reassurance can pull their cords, press their alarms or pendant, and the Careline team knows immediately who they are, where they live and if they have any special medical needs.
Trained Careline staff at Bretby Business Park then decide on the best course of action.
Further information on Careline is available by telephoning 01283 225810 or alternatively by emailing careline@ southderbys.gov.uk.
The Careline community alarm system is a round-the-clock service manned by professionals from South Derbyshire District Council.
It has now achieved the Telecare Services Association (TSA) Code of Practice accreditation, a benchmark for emergency response service providers.
The Telecare service was inspected in three areas, including call handling, equipment installation and mobile response.
Assessors were impressed with how staff carried out their duties and the commitment shown to residents.
Councillor John Lemmon, chairman of housing and community services at South Derbyshire District Council, said: “This is fantastic news for the team as the TSA sets the highest possible standard and encourages best practice.
“The accreditation demonstrates that we are providing a first-rate service for the many people we serve in the district and is a reassurance for our customers to know that we meet the grade and are one of the very best.
“I am very grateful for all the hard work and dedication of the staff for making this possible.”
There are currently 1,861 Careline connections in South Derbyshire.
The service, which is celebrating its 25th anniversary, is available to anyone who wants to feel safer and more independent in his or her own home.
Those needing help or reassurance can pull their cords, press their alarms or pendant, and the Careline team knows immediately who they are, where they live and if they have any special medical needs.
Trained Careline staff at Bretby Business Park then decide on the best course of action.
Further information on Careline is available by telephoning 01283 225810 or alternatively by emailing careline@ southderbys.gov.uk.
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