On 27 October 2010 participants from Camden Council, Westminster City Council, London Borough of Ealing Council and North Hertfordshire Borough Council attended a round table following 'The Future of Telecare' seminar held in July at Vinopolis by The London Telecare Group and Cirrus.
The round table, held at the Enterprise Rooms, Victoria was set up to continue the debate and discussion surrounding the impact on the Telecare marketplace of Next Generation Networks. The working group made some extremely useful points about the future of telecare and had valuable insights into what the market needs from an operational point of view and the financial challenges they now face, following the Comprehensive Spending Review held on 20th October 2010.
Carl Atkey Head of CarelineUK and Technical lead for Cirrus comments: “Suppliers need to get closer to their end organisations to fully understand the challenges they face from a economic perspective - as well as how current and future technology and services can help shape the care they provide. These forums will help us achieve this.”
The London councils of Westminster, Camden, Ealing and North Herts between them cover a significant number of connections in London and the SE. Indications that Westminster, Kensington & Chelsea and Hammersmith & Fulham are to create a new ‘Super Council’ could lead to more centralised service provision in the future.
The London Telecare forums provide an opportunity to discuss ideas and challenges, and the outputs can act as a catalyst for debate across the organisation to enable closer thinking across the different stakeholders and departments.
The discussion covered:
• What equipment should commissioners and procurement bodies buy in order to meet the needs of today’s customers and not be out of date in the near future?
• Why is basic emergency alarm equipment so expensive? Surely a basic response kit could be produced more cheaply?
• The future market is going mobile – so will less demand for hard-wire based systems cause compatibility problems?
• Should service providers own the kit or buy into a complete, managed monitored service?
• Confusion of the relevance of ‘Class 1’ standard for individual emergency alarms
• Telecare Control Centres face real opportunities for growth by mergers, but call handling and responding with local knowledge is often preferred to remote call handling.
• The new NVQ for call handlers should improve training standards.
• Individuals should be at the centre of care and Department of Health, local authorities and social care should have a joined up view of the individual.
• Councils seeking to reduce capital expenditure could drive a greater reliance on outsourcing the delivery of telecare and telehealth services.
• Local authorities may become less involved in the decision making process as GPs become more involved in commissioning health budgets.
John Chambers, London Telecare Group, commented: “Our thanks go to Cirrus for hosting this workshop which proved to be highly insightful. A more comprehensive report will be circulated by Cirrus and London Telecare in due course.”
The round table, held at the Enterprise Rooms, Victoria was set up to continue the debate and discussion surrounding the impact on the Telecare marketplace of Next Generation Networks. The working group made some extremely useful points about the future of telecare and had valuable insights into what the market needs from an operational point of view and the financial challenges they now face, following the Comprehensive Spending Review held on 20th October 2010.
Carl Atkey Head of CarelineUK and Technical lead for Cirrus comments: “Suppliers need to get closer to their end organisations to fully understand the challenges they face from a economic perspective - as well as how current and future technology and services can help shape the care they provide. These forums will help us achieve this.”
The London councils of Westminster, Camden, Ealing and North Herts between them cover a significant number of connections in London and the SE. Indications that Westminster, Kensington & Chelsea and Hammersmith & Fulham are to create a new ‘Super Council’ could lead to more centralised service provision in the future.
The London Telecare forums provide an opportunity to discuss ideas and challenges, and the outputs can act as a catalyst for debate across the organisation to enable closer thinking across the different stakeholders and departments.
The discussion covered:
• What equipment should commissioners and procurement bodies buy in order to meet the needs of today’s customers and not be out of date in the near future?
• Why is basic emergency alarm equipment so expensive? Surely a basic response kit could be produced more cheaply?
• The future market is going mobile – so will less demand for hard-wire based systems cause compatibility problems?
• Should service providers own the kit or buy into a complete, managed monitored service?
• Confusion of the relevance of ‘Class 1’ standard for individual emergency alarms
• Telecare Control Centres face real opportunities for growth by mergers, but call handling and responding with local knowledge is often preferred to remote call handling.
• The new NVQ for call handlers should improve training standards.
• Individuals should be at the centre of care and Department of Health, local authorities and social care should have a joined up view of the individual.
• Councils seeking to reduce capital expenditure could drive a greater reliance on outsourcing the delivery of telecare and telehealth services.
• Local authorities may become less involved in the decision making process as GPs become more involved in commissioning health budgets.
John Chambers, London Telecare Group, commented: “Our thanks go to Cirrus for hosting this workshop which proved to be highly insightful. A more comprehensive report will be circulated by Cirrus and London Telecare in due course.”
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